Worry-Free Purchase service
Insurance Policy Review
What if my packages are lost, damaged, or delayed?
Our store offers Worry-Free Purchase protection at checkout.
Available in: US, CA, AU, NZ, DE, FR, GB, ES, IT, NL, BE, AT, PT, IE, HU, GR, CZ, PL, LT
When can I apply for a claim?
The following situations are covered:
Lost
- Marked "Delivered" but not received
- Package stolen
- Not received for over 30 days
Damage
Items that are unusable, fractured, shattered, bent (if not designed to bend), or crushed.
Delay
- U.S.: Not delivered within 10 days after fulfillment
- International: Not delivered within 30 days
Where to apply for a claim?
Visit: https://resolve.seel.com
You can also access the resolution center via the "Report an Issue" link in your Seel policy email.
A verification email will be sent to you. Log in using the verification code.
What happens after submitting a claim?
Seel will process your application within 48 hours.
If you do not receive a response, please contact: service@BRAND.com
Supporting Documents Required
Damage Claims
To evaluate damage, please provide:
- Photos of the carrier packaging
- Photos showing the damaged item
Compensation may cover up to 100% of the purchase value depending on severity. Packaging damage alone is not covered.
Loss Claims
- No proof needed if marked "lost" or no delivery after 30 days
- If marked delivered but not received, one of the following may be required:
- Police report
- Security footage
- Carrier letter
- Official statement from property management
Delay Claims
No documents required. Decisions are based on tracking information.
Payout Options
- PayPal: Instant, multi-currency
- Venmo: Instant (USD only)
- Bank Transfer: 1–3 business days (USD only)
- Virtual Visa Card: via Tremendous
Need more help?
Contact: support@seel.com