Return Policy

If you are not pleased with your WalkingPad, you can return it within 30 days upon delivery. We do not bear the shipping charges due to product size and weight following the return policy.

Your items can only be returned if they are unused, in their original condition, and in their original packing.

For a return, you must produce a receipt or proof of purchase.

Only a partial refund (if applicable) will be given if the following conditions are met:
* *The product is not in its original condition, there is damage or missing parts that were not caused by us.
*The product is returned after 30 days from the date of delivery.
* Any accessories order.

Process of Return

If you return the product within 30 days from the delivery date, please email support@WalkingPad.com with your order number or other contact information provided when submitting the order. Based on the supplied details, our team will confirm your return. Additional information, such as package and equipment images, is requested as part of the return procedure. Before issuing the return label by email, we will confirm any/all return charges that must be paid.

We'll send you an email once we've received and checked your return to let you know it's been received. You will also receive information about whether or not returns have been approved or rejected.

Your refund will be automatically transferred to your credit card or payment card within a certain number of days if your return is approved.

Customers' shipping charges will only be collected once (including return), and no freight will be charged to customers for replenishment.

Delay or loss of a refund (if applicable)

Please double-check your bank account if you have not yet received your refund.
After that, get in touch with your credit card company. Your refund may take some time to appear on your credit card.
After then, get in touch with your bank. It normally takes a long time for a refund to be processed.

Please contact us at support@WalkingPad.com if you have completed all of these steps and have not received a refund.

 

Exchange (if applicable)

We only replace items that are defective or damaged. Please send an email to support@WalkingPad.com and ship your product to our local warehouse if you need to replace a same one.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves and then gave it to you at a later time, we will send a refund to the gift giver, and the giver who purchased the product will know about your return.

 

Shipping

Please send the product to our nearest warehouse if you need to return the items.

Return freight is your responsibility, and the charges will be deducted from your refund.

The delivery time of replacement goods may vary depending on your residential address.  

It would help if you used a traceable shipping provider or got transportation insurance to return products. We can't promise that we'll receive your return.

 

Warranty

Customers are covered by a one-year guarantee from WalkingPad. We provide complimentary returns and repairs within 14 days from the delivery date. Suppose the product is returned within the warranty period after more than 14 days from the delivery date. In that case, the customer can ship the product to our maintenance center with the shipping charge paid by the customer, and we will fix and return the product to the customer free of charge

 

 

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