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Support

Please use the Support Form to receive professional help from our specialists. Filling up the form is going to help our team to resolve your issue fast and effectively. Thanks!

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What Else Do You Need?

Owner's Manual

Click the button below to download the owner's manual. We offer English document on operation and maintenance.

Repair & Service Center

Find information about the repair and service center of WalkingPad by contacting support@walkingpad.com.

FAQ

Find frequently asked questions and knowledge base about WalkingPad.

Return & Refund

Read our return and refund policy so that you could have a better understanding of the warranty, shipping policy, the way to return goods/get a refund, etc.

Other Things You May Wanna Know

Payment

When it's time to check out, you could pay directly on this platform via PayPal or your credit card. The delivery fee has included. We will cover the custom clearance and tariffs. No extra fee would be charged.

After you've made a payment, a receipt will be automatically sent to your email address. Save this receipt incase you need to contact our customer service.

Warranty

We offer a 1-year warranty for all individuals and business clients that have purchased from our official store and authentic resellers. From the day you receive our products, you can rest assured that if any problem comes up, we are here to help. You can email us and we will conduct a remote diagnosis by our experienced technicians. Or you could send the product to the nearest local service store that we cooperate with.