Safety Key for WalkingPad

Our goal is to provide you with the greatest transportation options no matter where you live. Every day, we give services to hundreds of consumers worldwide, and we endeavor to provide you with the best possible service.

The order delivery timeline is separated into two parts:

Processing time: in 48 business hours.

Shipping method: Fedex & UPS & DPD & TNT...
Shipping time: 5-7 business days
Shipping fee: Free shipping order over $300.

U.S. Version Products: We can't ship to Alaska and Hawaii yet. 😭 Very expensive shipping Fee.

EU Version Products:

We set up a European warehouse in Spain,and Poland.

JP Version Products:

We set up a warehouse in Japan.

*If your country is not listed, you can visit our Where To Buy page to view other purchase channels.

*If you need to buy some accessories, please contact our customer service: support@walkingpad.com

*Note that Covid-19 affects delivery and causes a certain delay.

WalkingPad will give you a refund for the difference in price if an item you bought on our Official Store is available for a lower cost than what you paid for it. This policy will available within 2 weeks after your purchase. Due to different Versions of WalkingPad between countries, we only protect your price for the same country, same version.

Returns Policy

Order Cancellation

Dear friend, cancelled orders will receive a full refund if they are canceled before the order ships.

1.You can cancel your order at the order status page (the page that is shown to you after you checkout, or when you click "view order" in the order confirmation email)

If an order is fulfilled，please contact our after-sale service.

For cancellation requests after an order has shipped, whether the order has been received by the customer or not, a return authorization will need to be issued.

Return Policy

Dear friend, if you purchased a product from a retailer or another website, please contact the retailer or site for instructions about returns. For products purchased directly from this site, Please click here for return.

If you are not pleased with your WalkingPad, you can return it within 30 days upon delivery. Due to the size and weight of our products, WalkingPad doesn’t offer a refund for any shipping or delivery charges you may have paid to receive your product. WalkingPad reserves the right to assess the condition of the returned product and either grant or deny a refund.

Your items can only be returned if they are unused, in their original condition, and in their original packing.

For a return, you must produce a receipt or proof of purchase.

Only a partial refund ( If applicable ) will be given if the following conditions are met:
* *The product is not in its original condition, there is damage or missing parts that were not caused by us.
*The product is returned after 30 days from the date of delivery.
* Any accessories order.

Process of Return

If you return the product within 30 days from the delivery date, please email support@WalkingPad.com with your order number or other contact information provided when submitting the order.

Based on the supplied details, our team will confirm your return. Additional information, such as package and equipment images, is requested as part of the return procedure. Before issuing the return label by email, we will confirm any/all return charges that must be paid.

We'll send you an email once we've received and checked your return to let you know it's been received. You will also receive information about whether or not returns have been approved or rejected.

Your refund will be automatically transferred to your credit card or payment card within a certain number of days if your return is approved.

Customers' shipping charges will only be collected once (including return), and no freight will be charged to customers for replenishment.

Delay or loss of a refund ( If applicable )

Please double-check your bank account if you have not yet received your refund.
After that, get in touch with your credit card company. Your refund may take some time to appear on your credit card.
After then, get in touch with your bank. It normally takes a long time for a refund to be processed.

Please contact us at support@WalkingPad.com if you have completed all of these steps and have not received a refund.

Exchange (if applicable)

We only replace items that are defective or damaged. Please send an email to support@WalkingPad.com and ship your product to our local warehouse if you need to replace a same one.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves and then gave it to you at a later time, we will send a refund to the gift giver, and the giver who purchased the product will know about your return.

Shipping

Please send the product to our nearest warehouse if you need to return the items.

Return freight is your responsibility, and the charges will be deducted from your refund.

The delivery time of replacement goods may vary depending on your residential address.

It would help if you used a traceable shipping provider or got transportation insurance to return products. We can't promise that we'll receive your return.

Warranty

Customers are covered by a one-year guarantee from WalkingPad. We provide complimentary returns and repairs within 30 days from the delivery date. Suppose the product is returned within the warranty period after more than 30 days from the delivery date. In that case, the customer can ship the product to our maintenance center with the shipping charge paid by the customer, and we will fix and return the product to the customer free of charge