Delivery Fee for After-sale

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 48 business hours of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Total Delivery Time = Processing Time + Shipping Time ( depending on your location)

• We only offer delivery on U.S.  excluding Alaska, Hawaii;
•  P.O. Box or APO/FPO/DPO and International delivery are not available now.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

*If your country is not listed, you can visit our Where To Buy page to view other purchase channels.

*If you need to buy some accessories, please get in touch with our customer service: contact@walkingpad.com